What counts as a scored minute?

Billed minutes are audio duration processed through Call QA (transcribe + score). Duplicate same-day recordings that are skipped are not billed.

Is there a monthly minimum?

Plans are usage-based per scored minute. Scale commitments and volume floors can be set during pilot / contracting if your ops needs predictability.

Can we pilot before committing?

Yes. Book a pilot — we’ll configure your checklist and red flags, score a real batch, and review results with your QA leads before you pick a plan.

Pricing

Simple per-minute plans

Pay for scored audio minutes — transcription, campaign checklist scoring, compliance red flags, and evidence-linked review included. Deployed per organization; start with a pilot on your floor.

Starter
For smaller floors validating Call QA on one or two campaigns.
$0.12per scored minute
- Transcription + speaker separation
- Campaign checklist scoring
- Zero-tolerance compliance red flags
- Evidence-linked review queue
- Round-robin assignment by campaign
- CSV / Excel-ready export
- Up to 2 campaigns
- Email support
Start with Starter
Most popular
Growth
Best for active dialer floors that need full-floor coverage every day.
$0.08per scored minute
- Everything in Starter
- Unlimited campaigns
- Manager reassignment & QA performance reports
- RBAC + optional email 2FA
- Batch dialer uploads at scale
- Ops dashboard & red-flag queues
- TCPA-related monitoring rules you define
- DNC / TCPA / blacklist API lookups
- Custom datasets portal integration
- Priority email + Slack-style support window
Choose Growth
Scale
For multi-site call centers with high daily volume and compliance load.
$0.05per scored minute
- Everything in Growth
- Volume-committed rates
- Dedicated onboarding & checklist mapping
- Dialer / CRM / list-API connector setup assist
- Named success contact
- Custom retention & deployment options
Talk about Scale

Rates are USD per scored minute of audio. Volume commitments and custom enterprise terms available on Scale. Call QA assists QA and compliance monitoring — it does not replace human reviewers or legal counsel.

Pricing questions

What counts as a scored minute?: Billed minutes are audio duration processed through Call QA (transcribe + score). Duplicate same-day recordings that are skipped are not billed.
Is there a monthly minimum?: Plans are usage-based per scored minute. Scale commitments and volume floors can be set during pilot / contracting if your ops needs predictability.
Can we pilot before committing?: Yes. Book a pilot — we’ll configure your checklist and red flags, score a real batch, and review results with your QA leads before you pick a plan.

More detail in the full FAQ.

Not sure which plan fits?

Book a pilot with your recordings. We’ll map your checklist, score a batch, estimate monthly minutes, and recommend Starter, Growth, or Scale.

Book a pilot See pricing