Compliance
On-call evidence and number list lookups — built for regulated floors
Call QA assists QA and compliance teams: score every recording against your rules, check numbers against DNC / TCPA / blacklist APIs and your own datasets, then review and export with a clean audit trail. It does not replace legal counsel or certify that your operation is TCPA-compliant.
On the call
What was said — scored with evidence
Soft-skills dashboards do not answer disclosure or DNC questions. Call QA scores campaign checklists and zero-tolerance red flags, then jumps reviewers to the exact transcript moment.
Do Not Call / stop-contact language
Surface customer requests to stop calling or be put on a list — with the quoted transcript line and jump-to-moment evidence for QA.
Required disclosures
Score opening recorded-line, licensed-agent, and campaign-specific disclosure language against your checklist.
Forbidden phrases & claims
Zero-tolerance red flags for unapproved guarantees, pressure language, or client-forbidden wording you define per campaign.
Disqualifiers & script adherence
Health screens, age bands, qualification questions, and other script steps — scored with evidence, not soft-skills sentiment.
Number lookups
DNC, TCPA litigator, and blacklist APIs
Beyond what was said on the recording, Call QA checks phone numbers against compliance list APIs your organization enables. Hits attach to the lead for QA review and CSV / Excel-ready export.
DNCScrub
Scrub and DNC-status lookups via API so number status sits next to the scored call.
Blacklist Alliance
Blacklist / risk list checks wired into review and export for compliance and ops.
TCPA Litigator List
Litigator-list lookups to help flag numbers your compliance program treats as high risk.
Federal & state DNC sources
Related federal and state Do Not Call status available through the list APIs your organization enables.
Vendor APIs require your credentials / agreements with each provider. Call QA wires the lookup into the QA workflow — it does not replace dialer scrubbing or consent systems upstream.
Your data
Custom datasets portal
Upload your own suppression, client DNC, do-not-sell, or internal block lists to a separate datasets portal. Call QA consumes that portal’s API the same way it queries third-party scrubs — your private lists, your control, wired into scoring and review.
- Org-owned lists (client DNC, prior complaints, do-not-sell)
- API consumed by Call QA for number checks on leads
- Results visible to QA agents and included in exports
Workflow
From rules to audit-ready export
01
Configure your rules
Load campaign checklists, zero-tolerance red flags, and which list APIs or custom datasets to query.
02
Score & look up
Every recording is scored; numbers are checked against enabled list APIs and your datasets portal.
03
Review with evidence
QA agents work round-robin queues, jump to flagged moments, and accept/reject with comments. Managers reassign as needed.
04
Export for auditors
Download CSV / Excel-ready files with AI QA notes, list-hit status, and QA agent comments.
Controls
Access, assignment, and accountability
RBAC + email 2FA
Admins, QA managers, and QA agents each see only what their role allows. Optional email OTP 2FA on login.
Round-robin & reassign
Leads distribute to QA agents by campaign. Managers reassign when coverage or priority changes.
Human in the trail
Accept/reject with comments stays separate from the model score — ready for clients, coaching, or auditors.
Where it fits
Built for compliance-heavy outbound
- Final expenseDisclosures, health, DNC
- Medicare & insuranceScript & marketing language
- Solar outboundClaims & TCPA-sensitive dials
- Debt relief & regulated outboundHigh-volume DNC risk
More detail in theTCPA monitoring articleandFAQ.
Map compliance to your campaigns
We’ll configure your checklist, red flags, list APIs, and datasets portal checks — then score a real batch with your QA and compliance leads.